OBJECTIVE
Highly dependable and dedicated team player with excellent analytical, communication and interpersonal skills looking to apply my expertise in supervision, payroll administration, HR benefits coordination, sales and client services. Offer superior organizational skills and the ability to prioritize in a fast paced corporate environment.
EMPLOYMENT HISTORY
PAYROLL BUSINESS ANALYST
May 2007 - Present
Washington Mutual - Seattle, WA
- Provide project coordination, operations research, and payroll analysis for users, systems analysts and compliance coordinators in support of the change management process for payroll operations
- Independently manage project time frames for payroll enhancement initiatives by employing the Project Management Life Cycle (PMLC) methodology to ensure successful outcomes
- Develop technical and non-technical business solutions required for the successful development and implementation of new payroll functionality and new payroll applications
- Developed and maintained Secure Business Process Manual utilizing Adobe tools to convert, edit, secure and store all internal process documents
IMPLEMENTATION SUPERVISOR
June 2005 - March 2007
Key Payroll Online - Bellevue, WA
- Conducted coaching, mentoring and development plans for a team of 7 Implementation Reps
- Created, tracked and maintained new business on-boarding metrics
- Enhanced new implementation processes to allow larger influx of client base
- Maintained high level of client service to meet monthly, quarterly and annual productivity quotas
- Provided training, and/or delegated tasks necessary to enhance internal employee training
- Developed internal and external client relationships to promote current, as well as upcoming services
- Provided high level client customer service requests based on need and client profile
- Developed and maintained in-depth Knowledge Base” manual to track Key Bank’s services, products as well as competitor products, services and prices to provide proactive cutting edge information to clients
SENIOR CLIENT SERVICES REPRESENTATIVE
November 2001 - June 2005
ADP - Bothell, WA
- Reviewed payroll output, balancing of earnings, deductions and taxes
- Set up optional pre-tax deferral programs such as
- Cafeteria plans
- 401k and 403b plans
- IRAs
- State & Federal required garnishments
- Performed complex calculations related to retroactive pay increases, terminations, special payments and new hires
- Processed all aspects of multi-state payrolls using an in-house payroll system
- Set up direct deposits for employees and employers
- Assisted with routine tax filings, reconciliations and tax file maintenance
- Offered knowledge of federal, state, and local laws, regulatory compliance and payroll taxes
STAFFING SUPERVISOR
October 2000 - June 2001
Pro Staff - Seattle, WA
- Pre-qualified candidates via the web, telephone, or walk-in
- Interviewed persons seeking employment
- Acted as liaison between person seeking employment and client seeking employee
- Created and maintained key client relations for return business
- Conducted both warm and cold calls to reactivate business
- Created and maintained tracking sheets via Excel and Word
- Completed weekly payroll for 30+ employees
- Completed weekly sales reports tracking the number of hires and fill percentage
PAYROLL SPECIALIST
April 2000 - September 2000
Hall Kinion - Bellevue, WA
- Processed weekly timecards
- Ensured correct hours, bill rate and pay rate
- Maintained communication with corporate office to solve check issues
- Set interviews for recruiters
- Checked employee references
- Maintained and created Gross Margin reports
- Created and maintained Excel spreadsheets for total weekly revenues
- Calculated weekly GM percentage and total revenue
- Created Excel spreadsheets to calculate dollar amounts and percentages for staff sales reports
- Provided phone back-up
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